Last updated: August 19, 2026
RecoverLine ("RecoverLine," "we," "us," or "our") provides an AI-powered missed-call text-back service to local service businesses ("Business Customers"). This Privacy Policy explains how we collect, use, and protect information about the Business Customers who use our service and the end users ("Customers") who text or call a phone number operated by RecoverLine on behalf of a Business Customer.
When a Customer calls or texts a Business Customer's RecoverLine-enabled phone number, we collect: the Customer's phone number, the content of any text messages exchanged, call metadata (time, duration, whether the call was answered), and any information the Customer voluntarily provides during the conversation (such as their name, address, or description of a service need) in order to qualify the lead and, where requested, schedule an appointment.
We use this information solely to operate the missed-call text-back service: to respond to the Customer's inquiry, answer questions about the Business Customer's services, book appointments, escalate urgent issues to the Business Customer, and to measure and report service performance back to the Business Customer.
By calling a Business Customer's published phone number, a Customer may receive an automated text message if that call is not answered. Message frequency varies based on the conversation but is typically limited to the messages needed to resolve a single inquiry. Message and data rates may apply. Customers may reply STOP at any time to opt out of further messages, or HELP for assistance.
We do not sell, rent, or share Customer mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes. Phone numbers and message content are used only to deliver the missed-call text-back service to the Business Customer whose number the Customer contacted, and are shared only with service providers (such as our messaging and AI infrastructure providers) strictly as needed to operate the service.
We retain conversation and lead data for as long as reasonably necessary to provide the service to the Business Customer and to maintain accurate business records, after which it may be deleted or anonymized.
Questions about this policy can be directed to the business you contacted, or to RecoverLine at the contact information provided by that business.